FAQ

Frequently Asked Questions
Everything You Need to Know About ZuzuBabe
🛡️ PRODUCT QUALITY & SAFETY
Are ZuzuBabe products safe for my baby?
Absolutely. Safety is our #1 priority—no exceptions.
Every product in our collection is:
• BPA-free and non-toxic - We never compromise on materials
• Tested to international safety standards - Meeting or exceeding CPSC and ASTM guidelines
• Free from harmful chemicals - No phthalates, no lead, no nasties
• Dermatologically tested - Gentle on even the most sensitive baby skin
We wouldn’t offer anything we wouldn’t use for our own children. That’s the ZuzuBabe promise.
What materials are your products made from?
We’re obsessed with quality materials because your baby deserves the best:
Cotton Diapers: 100% pure cotton—breathable, soft, and chemical-freeMuslin Swaddles: Premium bamboo muslin—naturally hypoallergenic and gets softer with every washBaby Bottles: Medical-grade silicone nipples with BPA-free, heat-resistant plasticSafety Locks: Durable ABS plastic (the same material used in children’s toys)—non-toxic and built to last.
Every material is carefully selected for safety, durability, and comfort.
How do ZuzuBabe products compare to premium brands?
Here’s the honest truth: Same quality, smarter price.
We source directly from certified manufacturers who also supply major premium brands. By cutting out the middlemen and excessive markup, we deliver hospital-grade quality at 40-60% less than what you’d pay elsewhere.
You’re getting:
• The same rigorous safety testing
• The same premium materials
• The same attention to detail
• Without the inflated “luxury brand” price tag
Premium quality shouldn’t require a premium budget.
Do your products have certifications?
Yes. Our suppliers maintain:
• FDA registration for baby feeding products
• CPSC compliance for safety items
• OEKO-TEX certification for textiles
• ISO 9001 quality management standards
Certification documents are available upon request. Simply email customersupport@zuzubabe.com.
📦 SHIPPING & DELIVERY
How long does shipping take?
We know waiting is hard when you need something for your baby. Here’s what to expect:
Standard Shipping: 7-14 business daysExpress Shipping: 5-7 business days (available at checkout)
Order Processing: All orders ship within 24-48 hours (weekdays)
Tracking: You’ll receive tracking information via email as soon as your order ships.
Rush order? Contact us at customersupport@zuzubabe.com and we’ll do everything we can to expedite your shipment.
Do you offer free shipping?
Yes!
Free Standard Shipping on all orders over $50.
For orders under $50, shipping is just $4.99—because we believe essential baby products should be accessible to every parent.
Do you ship internationally?
Currently, we ship within the United States and Canada.
International expansion is coming soon! Join our email list to be notified when we start shipping to your country.
My order hasn’t arrived. What should I do?
We’re here to help.
If your tracking shows delivery but you haven’t received your package:
1. Check with neighbors or building management
2. Verify the shipping address in your order confirmation
3. Contact us immediately at customersupport@zuzubabe.com
We’ll work with the carrier to locate your package or send a replacement right away. Your satisfaction is guaranteed.
💳 ORDERS & PAYMENTS
What payment methods do you accept?
We accept all major payment methods:
• Visa, Mastercard, American Express, Discover
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
All transactions are secured with 256-bit SSL encryption. Your payment information is never stored on our servers.
Can I modify or cancel my order?
Yes—if you act quickly!
Since we process orders within 24-48 hours, please contact us immediately at customersupport@zuzubabe.com if you need to:
• Change your shipping address
• Add or remove items
• Cancel your order
Once shipped, we cannot modify the order, but our 30-day return policy has you covered.
Do you offer gift wrapping or gift messages?
Not currently, but it’s coming soon!
In the meantime, all our products arrive in beautiful, giftable packaging that’s perfect for baby showers and new parent celebrations.
🔄 RETURNS & EXCHANGES
What is your return policy?
30-Day Money-Back Guarantee. No questions asked.
Not completely satisfied? We get it—sometimes things just don’t work out.
Here’s how it works:
• 30 days from delivery to initiate a return
• Items must be unused and in original packaging
• Free return shipping for defective items
• Full refund processed within 7-10 business days
To start a return: Email customersupport@zuzubabe.com with your order number.
Can I exchange an item?
Absolutely!
If you need a different size, color, or product, we’ll make it easy:
1. Contact us at customersupport@zuzubabe.com
2. We’ll send you the replacement item
3. Return the original item (we’ll provide a prepaid label for defective items)
Your baby’s comfort is our priority. We’ll make it right.
What if my item arrives damaged or defective?
This rarely happens, but when it does, we take full responsibility.
Contact us within 7 days of delivery with:
• Photos of the damage/defect
• Your order number
We’ll immediately:
• Send a replacement at no cost (expedited shipping)
• Provide a prepaid return label
• Issue a full refund if preferred
No hassle. No questions. Just a solution.
🌱 PRODUCT CARE & USE
How do I wash the cotton diapers?
Easy care = happy parents. Here’s how to keep them fresh and soft:
First Wash: Wash 2-3 times before first use to maximize absorbencyRegular Washing: Machine wash cold or warm with baby-safe detergentDrying: Tumble dry low or line dry (sun drying naturally bleaches stains!)Avoid: Fabric softeners and bleach (they reduce absorbency)
Pro tip: They get softer and more absorbent with every wash—we promise!
How do I care for muslin swaddles?
Muslin is wonderfully low-maintenance:
Washing: Machine wash cold with like colorsDrying: Tumble dry low or air dryThe magic: They actually get softer with each wash
No ironing needed—the slightly crinkled texture is part of muslin’s natural charm.
Note: Some shrinkage (3-5%) is normal after first wash.
How do I clean the baby bottles?
Safe, thorough cleaning is essential:
After Each Use:
• Disassemble all parts (nipple, ring, bottle)
• Wash with warm soapy water or in dishwasher (top rack)
• Use a bottle brush for thorough cleaning
Sterilization:
• Boil for 5 minutes once daily (first month)
• Or use steam sterilizer
• After one month, regular washing is sufficient
Replace nipples: Every 2-3 months or if you notice wear
How do I install the safety locks?
Super easy—no tools required!
Installation (under 2 minutes per lock):
1. Clean surface with alcohol wipe (included)
2. Peel adhesive backing
3. Press firmly for 30 seconds
4. Wait 24 hours before use (for maximum hold)
Removal: Heat with hairdryer for 30 seconds, then peel gently
Pro tip: Works on wood, laminate, metal, and most surfaces. Test on inconspicuous area first.
💚 SUSTAINABILITY & VALUES
Are ZuzuBabe products eco-friendly?
Yes—sustainability is built into everything we do.
Our commitment:
• Reusable products - Our cotton diapers save 2,000+ disposables from landfills per baby
• Sustainable materials - Organic cotton, bamboo muslin, recyclable packaging
• Minimal waste - No excessive packaging or plastic waste
• Long-lasting quality - Products built to last through multiple children
Every purchase you make is a vote for a cleaner planet for your little one’s future.
Can your products be used for multiple children?
Absolutely—that’s the idea!
Our products are designed for durability:
• Cotton diapers: Built to last through 2-3 children
• Muslin swaddles: Get softer with age; last for years
• Safety locks: Reusable, repositionable, built to endure
• Baby bottles: With proper care, last 1-2+ years
Quality that lasts = less waste + more savings for your growing family.
📞 CUSTOMER SUPPORT
How can I contact ZuzuBabe?
We’re real parents, and we’re here for you:
Email: customersupport@zuzubabe.com Response Time: Within 24 hours (usually much faster!)
Hours: Monday-Friday, 9 AM - 6 PM ESTWeekends: We monitor emails for urgent matters
Social Media:Instagram: @zuzubabeTikTok: @zuzubabe
Do you have a phone number?
Currently, we operate via email to ensure every parent gets a thoughtful, detailed response.
Email support allows us to:
• Respond faster (no hold times!)
• Provide tracking links and order details instantly
• Keep a record of our conversation for follow-up
Urgent matter? Mark your email “URGENT” and we’ll prioritize your response.
🎁 SPECIAL OFFERS
Do you offer bulk discounts or wholesale pricing?
Yes!
For bulk orders (baby showers, daycares, gift registries):
• Email customersupport@zuzubabe.com with your quantity needs
• We’ll create a custom discount code
• Special pricing available for orders of 10+ items
How do I stay updated on sales and new products?
Join the ZuzuBabe family!
✉️ Email Newsletter: Exclusive discounts, new arrivals, parenting tips📸 Instagram (@zuzubabe): Behind-the-scenes, parent stories, giveaways🎵 TikTok (@zuzubabe): Product demos, tips, and real parent moments
Sign up bonus: Get 10% off your first order when you subscribe to our newsletter!
❓ STILL HAVE QUESTIONS?
We’re here to help!
No question is too small when it comes to your baby’s safety and comfort.
Email us: customersupport@zuzubabe.comSubject line: Your question or concernWe’ll respond: Within 24 hours with a helpful, honest answer
At ZuzuBabe, your peace of mind is our priority. We’re not just a store—we’re parents helping parents navigate this beautiful, chaotic journey together. 💕
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